Terms & conditions

1. The service we provide

FlexiFone is a mobile virtual network operator. We do not own network infrastructure; we resell data access that roams across the AT&T, T-Mobile and Verizon networks. We are not affiliated with, endorsed by, or acting as an agent of those carriers.

Our SIMs are data-only. They carry no telephone number and provide no voice calling, no SMS or MMS, and no access to emergency services. You must maintain a separate means of contacting emergency services at all times.

2. Coverage and speeds

Coverage, speed, latency and network availability are determined by the underlying carriers and by your device, and are not guaranteed by us. Typical speeds range from 10 to 80 Mbps but may be higher or lower in any given location.

We do not apply speed caps or de-prioritize your traffic. However, carriers may prioritize their own subscribers over roaming traffic during periods of network congestion. Automatic network switching is a device feature and its behavior varies by device.

3. Plans, billing and renewal

Monthly plans are 30-day rolling and renew automatically every 30 days until you turn off auto-renewal. Annual plans are prepaid for twelve months, reload your allowance every 30 days, and cannot be changed mid-term.

Data allowances do not roll over. Unused data at the end of a 30-day period is forfeited. Prices are in US dollars and exclude any applicable taxes and regulatory fees, which are shown at checkout.

• Physical SIM delivery is charged once at $5 per SIM.
• eSIM delivery is free and is sent to the email address on your order.
• Promotional prices may be limited in quantity per customer, as stated at the point of sale.

4. Acceptable use

The service is for lawful personal or business data use, including tethering and hotspot use. You may not resell the service, use it to send unsolicited bulk communications, or use it in a way that damages the network or degrades service for others.

We may suspend or terminate service that breaches these terms or our acceptable use policy, or where we reasonably suspect fraud.

5. Your account and SIMs

You are responsible for keeping your account credentials secure and for all use of your SIMs. Tell us promptly if a SIM is lost or a device is stolen so we can suspend the line.

eSIM profiles are issued to you for use on your own devices. Reissuing an eSIM may be subject to a fee where the request is not caused by a fault on our side.

6. Liability

We provide the service with reasonable care and skill. To the fullest extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, or loss of data arising from the service or from any interruption to it.

Nothing in these terms limits liability that cannot lawfully be limited. Our total liability in any twelve-month period is limited to the amount you paid us for the service in that period.

7. Changes and governing law

We may change these terms and will publish the updated version here. If a change materially disadvantages you, you may cancel a rolling plan before the next renewal.

These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules.